Background to this inspection
Updated
25 March 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 3 March 2021 and was announced.
Updated
25 March 2021
About the service:
Tower House is a care home for older people, including those living with mental health needs and dementia. 21 people were living in the home at the time of the inspection.
What life is like for people using this service:
People and their relatives were complimentary about the care they received and about the quality of staff.
People were supported make choices and have as much control and independence as possible.
People had been supported to develop care plans that were specific to them. These plans were regularly reviewed with people to keep them up to date.
People received caring and compassionate support from kind and committed staff.
Staff respected people’s privacy and dignity.
People felt safe and received support to take their medicines safely.
Risks to people’s well-being and safety were assessed, recorded and kept up to date. Staff supported people to manage these risks effectively.
People’s rights to make their own decisions were respected. People were supported to maintain good diet and access the health services they needed.
The registered manager provided good support for staff to be able to do their job effectively.
The provider’s quality assurance processes were effective and resulted in improvements to the service.
More information is in Detailed Findings below.
Rating at last inspection:
Good. Report published 27 August 2016.
Why we inspected:
This was a planned inspection based on the rating at the last inspection.
Follow up:
We will monitor all intelligence we receive about the service to inform when the next inspection should take place.