Pendleton Care Limited

Updated 15 September 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This announced inspection took place on 22 August 2017 at the agency’s office in Birkenhead. We had arranged beforehand to meet the registered manager there. The inspection was carried out by an adult social care inspector. At our last inspection in 2015 we visited the supported living service in Rochdale. Before the inspection we looked at any information we had received since our last inspection including the Provider Information Return that had been completed by the manager. During the inspection we looked at staff records, service user records, and records relating to the management of the service.

Updated 15 September 2017

Pendleton Care Limited is a domiciliary care agency that provides staff for a small supported living service in Rochdale. The service is one of a range of services provided by the Wirral-based company Potensial and the agency’s registered office is in Birkenhead. At the last inspection, on 19 May 2015, the service was rated Good. At this inspection we found the service remained Good.

Three people lived at the supported living service and all had lived there for more than ten years. The service also supported two people who lived in their own homes but they did not require personal care. The service had a registered manager.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Environment risk assessments had been completed with respect to the properties where people lived and regular health and safety checks were carried out at the supported living service.

A total of 11 staff were employed, with two new staff currently undergoing an induction process. There was a member of staff on duty 24 hours a day to support people living at the supported living service. Training records showed that all members of the staff team were up to date with the organisation’s mandatory training programme. Some staff had a national vocational qualification and others were working towards a qualification. Staff had regular supervision meetings and an annual performance appraisal.

The care plans we looked at gave details of people’s medical history and medication, and information about the person’s life and their preferences. People were all registered with a local GP practice and there was a record of medical appointments people had attended.

People were supported to choose how they spent their time and to participate in the local community. Menus were planned weekly by the people who used the service.

People were encouraged to complete annual satisfaction surveys. A programme of quality audits was in place to monitor the quality of the service.

Further information is in the detailed findings below