Barton Place Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were cared for by staff who were kind and respectful. Staff promoted peoples’ choice and independence in a personalised way. For example, people living with complex dementia often had complex behaviours which staff sought to understand and enable their freedom. Policies and practice supported people to have maximum choice and control over their lives.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Care was personalised and staff worked to deliver person centred care which maintained peoples’ dignity with understanding. One person said, “I’m happy at this home, got to choose all my own things and décor in my room. The staff come when I ring. I’m well looked after. I like staying in my room watching TV mostly. I get nice food that I ask for.”

Staff gave examples of how they gave people choice and control, using visual prompts as necessary.

We saw how staff were respectful if a person did not want to receive support at any time, with staff returning later or engaging them in conversation to put them at ease.

Peoples’ choices and preferences were included in their care plan. Details such as what topics people liked to talk about ensured distress and anxiety was minimised. For example, one person did not like loud spaces or personal questions, whilst another person enjoyed talking about their family and dogs.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.