10 December 2013
During a routine inspection
Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.
Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.
People's health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.
People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.
The provider had an effective system to regularly assess and monitor the quality of service that people receive.