Background to this inspection
Updated
14 October 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
This inspection was undertaken by 1 inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the registered manager would be in the office to support the inspection.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with 1 relative, 2 staff including the registered manager and a support worker. We reviewed records relating to the person receiving care, the staff and the management of the service.
Updated
14 October 2023
About the service
Eagles Community Support provides personal care support to people in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection 1 person was receiving support with their personal care.
People’s experience of using this service and what we found
People received personalised support which met their needs. They received support from consistent care workers who knew them well and how they liked to be supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supported people to engage in activities that they liked and had an interest in. Staff protected people from the risk of abuse. They were respectful of people’s protected characteristics and people received support free from discrimination.
Staff completed regular training on a range of topics to ensure they had the knowledge and skills to meet people’s needs in line with best practice guidance. Staff felt well supported in their role with good access to the management team.
There were systems in place to review the quality of care delivery and make any changes required to ensure people received high quality care. The registered manager liaised with other social care providers to share best practice and focus on continuous improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 7 November 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service and the time passed since last inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.