10 January 2014
During an inspection looking at part of the service
Following the inspection visit the provider sent us an action plan informing us of the changes they intended to make. We revisited the service to ensure the necessary actions had been taken.
We spoke with three people who used the service and reviewed three care files. All the people we spoke with told us they were satisfied with the care they received at Higher Ravenswing. Comments included, 'It's good, they've helped me all the way' and 'The care is great and the staff are good'.
All the care files we looked at included care plans which had been updated to reflect people's changing needs. This meant people were protected against the risks of inappropriate care.
We found evidence improvements had been made to the systems for the administration of medicines within the home. This meant people were safeguarded against the risk of the unsafe management of medication.