Inspire Dental Centre - Heath Hayes

Updated 2 July 2024

We carried out this on-site announced assessment on 19 July 2024. We found the practice had met all regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. Inspire Dental Centre - Heath Hayes is in Cannock, Staffordshire and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included 3 dentists, 1 foundation dentist, 5 qualified dental nurses, 5 trainee dental nurses, 1 dental therapist and 1 practice manager. The practice had 3 treatment rooms. During the assessment we spoke with 1 dentist, 3 qualified dental nurses, 1 trainee dental nurse, the dental therapists and the practice manager.

Updated 2 July 2024

On the day of our assessment, we received patient feedback from 8 patients. They all provided a positive view of the dental team and care provided by the practice. Staff gathered feedback from patients and demonstrated a commitment to acting on feedback. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Patients commented positively about the standards of cleanliness.