Our current view of the service
Updated
3 October 2024
Eagles Mount Care Home is registered to provide personal care for up to 72 people. Nursing care is not provided. At the time of assessment, the service was supporting 47 people, including people with a learning disability and people living with dementia.
The assessment took place between 30 September 2024 and 5 October 2024. We visited the service on 30 September 2024 and 2 October 2024. During this assessment we assessed the quality statements under the key questions of safe, effective, responsive and well-led to check the provider had followed their action plan to make improvements.
We found the service had made improvements and the provider was no longer in breach of regulations. The rating has changed from requires improvement (published 8 February 2023) to good.
The management of the service and provider had created a culture where people and their relatives were listened to, incidents were investigated, and lessons were learnt to identify and embed good practice. Adverse events were reviewed and actioned by the management team, for example, safety checks undertaken by staff, were audited and checked by the management team. This enabled the management team to make continuous improvements.
People's experience of the service
Updated
3 October 2024
The registered provider and management team had established improvements within the service since our last inspection. Governance systems were operating effectively and enabled the manager to identify areas for further development, for example with care records and the deployment of staff. Plans were in place to achieve improvements within prescribed timescales. A person living at the home told us, “It’s safe here and there’s adequate staff members around.”
People and their relatives told us the service had improved, and they would recommend it to others. Comments included, “I’m very well looked after, everyone here is lovely, they really are” and, “I can’t fault the staff here, they are so kind and attentive.”
There was joint working with health professionals who provided specialist support to people, including input from people’s families and other professionals as appropriate. A health and social care professional told us, “Eagles Mount have been doing regular health checks and physical observations. With these improvements in their health, families have decided to request Eagles Mount for permanent placements.”
The ethos of the staff team was open and transparent. Staff consistently demonstrated a good understanding of providing people with person-centred care and spoke knowledgeably about how people preferred their care and support to be given.