- Care home
Magnolia House
Report from 9 May 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 14 May to 19 June 2024 This inspection was prompted because of the service rating and that breaches of legal requirements (regulations) were found at the last inspection. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008. We looked at all 5 key questions and 33 quality statements during this assessment. At the last inspection in May 2023 we found 7 breaches of regulations. At this inspection we found the service had made the necessary improvements and was no longer in breach of regulations. New systems had been introduced which helped ensure people were protected from the risk of abuse and they were treated with dignity and respect. People were supported to make their own decisions or where appropriate the Mental Capacity Act 2005 were followed. Risks relating to the safety and welfare of people were assessed and managed with up-to-date care plans and records relating to people in place. There were sufficient staff who had the necessary skills to support people. There was now a strong and visible management team who led by example. Processes were in place to assess and promote an open culture that was inclusive to all. Staff were supported to perform their duties to a high standard and were involved in improving and developing the service. There were effective systems of oversight and governance which delivered positive results. Based on our findings we have changed the services rating from inadequate to good.
People's experience of this service
People and their family members told us they felt safe and were treated with dignity and respect by a staff team who understood their individual health and care needs and ensured these were met whilst maintaining choices and independence. Most people and family members felt there were sufficient staff available to meet people’s needs in a timely manner. A person told us, "I feel safe, everyone is so friendly”. Other people said, “They are lovely girls [care staff]; nothing is too much for them.” And, “Staff are kind and caring they have a chat and say “good morning” – everything I really want”. During our visits to Magnolia House, we observed a positive caring culture where staff and the management team showed kindness and compassion to people and clearly knew them well.