10, 13, 20 December 2013
During an inspection in response to concerns
People told us that they were able to do what they enjoyed with the support of the staff. One person said, "staff help me all the time." Another said, "they listen to what I want.'
We reviewed four care plans and compared the information with the daily logs and what staff told us and found no discrepancies.
We found that people's health, safety and welfare was protected when more than one provider was involved in their care. We saw evidence that people received treatment from other professionals such as psychologists, dentists and district nurses.
Staff were up to date with safeguarding training and were able to tell us the different types of abuse, how and where to report any allegations of abuse. Staff had experience in care and held National vocational qualifications NVQ. They were knowledgeable about the people they looked after and how to meet their needs both at home and in the community.
There was an effective complaints system although this system had not worked for one family who still had an ongoing complaint. All other complaints had been resolved in a timely manner.
We found that records reflected people's current conditions and were stored appropriately.