Davlyn House

Updated 17 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 04 December 2020 and was announced.

Updated 17 December 2020

Davlyn House is a residential care home registered to provide personal care for up to 29 people. People who use the service have physical health needs and some were living with dementia. At the time of our inspection there were 28 people using the service.

At our last inspection in February 2016 the service was rated as Good. At this inspection, the service had sustained its outstanding model of care and the registered manager had built on this to develop the service further achieving an outstanding rating in the key question, well-led. There was no evidence or information from our inspection and on going monitoring that demonstrated serious risks or concerns.

Staff delivered a high standard of care and knew people well. People were involved in their own care planning and were supported to make decisions independently. Staff were kind and compassionate and people who used the service felt valued. People received personalised care and were encouraged to maintain their hobbies and interests.

The registered manager was visible, accessible and acted as a role model for staff and the wider health and social care community. There was a tangible person centred culture in the home and staff were empowered to work innovatively, creatively and to focus on the needs of people. The registered manager had been nominated for a Dignity In Care Award and was successful in winning and had subsequently nominated the staff and the service for similar awards.

People continued to tell us they felt safe living at Davlyn House. The registered manager and staff knew how to protect people from harm and abuse. Risks to people continued to be assessed and managed by suitably trained staff. There was a safe recruitment process in place. People received their medicine on time and it was stored in a safe way. People were protected from the risk of the spread of infection.

The service was effective in meeting people’s needs. People had access to healthcare and were supported by other healthcare professionals in a timely way. People were provided with food and drink that met their nutritional needs and supported them to maintain a balanced diet. People were supported to have maximum choice and control of their lives and staff support people in the least restrictive way possible; the policies and systems in the service support this practice.

The service has had a recent extension and refurbishment and due consideration has been given to the design and decoration of the service to meet the needs of people living at Davlyn House.

The service provided activities and had good links to the wider community. The service had a complaints policy in place and people, relatives and staff had access to this.

Further information is in the detailed findings below.