Background to this inspection
Updated
18 March 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 01 March 2021 and was announced.
Updated
18 March 2021
About the service: Mount Pleasant Care Home is a residential care home that provides personal care to 14 older people, some of whom were living with dementia.
People’s experience of using this service:
The service met characteristics of Good in all areas.
¿ People told us they felt safe and well cared for by staff who were kind and caring. We observed warm interactions and staff treated people with kindness and care. People were supported to express their views and given choice and control in their day to day lives.
¿ People were treated with dignity and respect. Staff spoke respectfully to people and showed a good awareness of people's individual needs and preferences.
¿ People were supported to take their medicines in a safe way. However, we saw when creams and liquid medicines were opened the dates were not always recorded to ensure they were discarded within the required time range. We made a recommendation to the provider about this.
¿ We received information leading up to our inspection about unsafe moving and handling techniques. Our inspection found this was unsubstantiated. We observed staff moving people in a safe way and as described in their care plans.
¿ People told us they felt safe living at the service. Systems were in place to promote people's safety and safeguarding procedures were followed.
¿ Risk assessments were in place and showed what action had been taken to mitigate any risks which had been identified.
¿ We received information leading up to our inspection that accidents and incidents were not being dealt with or recorded accurately. Our inspection found that this was unsubstantiated. Robust systems were in place to monitor and learn from incidents and accidents.
¿ People's care was personalised to their individual needs. Care plans and risk assessments were person-centred and reflected people’s likes and dislikes to ensure staff had the information they needed to provide responsive care.
¿ There was enough staff on duty at the right time to enable people to receive care in a timely way.
¿ There were procedures in place to ensure potential staff were suitable to work at the service.
¿ Staff received appropriate training and support to enable them to perform their roles effectively.
¿ People were supported by staff to maintain good nutrition and hydration. People were able to choose from food that was homemade and well presented.
¿ People were assisted to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems at the service supported this practice.
¿ Staff worked well with external professionals to ensure people were supported to access health services and had their health care needs met.
¿ The service provided a variety of activities in line with people's interests and encouraged people's involvement.
¿ The environment was comfortable and was adapted to meet people's needs.
¿ The service had good management and leadership. The registered manager was visible working with the team, monitoring and supporting staff to ensure people received the care and support they needed.
¿ There were systems in place to monitor the quality and safety of the service being provided. People's views of the service were sought through surveys and informal chats. A complaints procedure was in place and people knew what to do if they had a concern of any kind.
Rating at last inspection: Good (Report published 29 October 2016)
Why we inspected: This inspection was brought forward in response to information of concern raised about the safety and management of the service.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.