20 September 2013
During a routine inspection
We found that people were encouraged to make choices and decisions and when they were not able to do so then decisions were made in their best interests.
We found that people received the care and support they required to meet their needs. People were well supported with their personal and health care needs. People's needs were reflected in their support plan and staff presented as having a good understanding of people's needs.
Medication was managed safely and people were supported to take their medication as prescribed.
New staff did not start work without pre-employment checks having been carried out. This aimed to ensure people were supported by staff who had the appropriate skills and qualities they needed to carry out their roles.
People told us they would be happy to approach the manager if they had any concerns or complaints about the service and they felt confident that the manager would address any concerns.