15 October 2013
During a routine inspection
People told us they were happy living in the home, staff were good and helpful. They said, 'The staff are very good here. I usually shower myself. It's not that I mind the staff helping, but I prefer to do it myself. It's that bit of dignity we all need. They are near at hand if I need anything.'
People were supported to be involved in life at the home and wider community. They went on holiday, had day trips and meals out and took an active role in leisure pursuits of their choice.
People received their medication when they needed it. Staff had been trained to do this safely.
There was sufficient staff on duty to make sure people were cared for properly. People commented, 'They bend over backwards for us. I'm fed and watered and they are all great.' And, 'I think they are all great although I do have my favourite.'
The provider had an effective system to regularly assess and monitor the quality of service that people received and took into account their views.