Archived: Rocklyn

Updated 8 January 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection was carried out by one inspector.

Service and service type: Rocklyn is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: This inspection was unannounced.

What we did: Before the inspection we used information about the service to plan. We reviewed notifications. These are sent us to us about certain incidents that have occurred within the service that the provider must tell us about.

We contacted the local authority commissioning and safeguarding teams and the local Healthwatch. Healthwatch are an independent organisation who listen to people's views about local service to those who commission, deliver and regulate health and care services to improve.

We assessed the information we had asked the provider to send us including what the service does well and any improvements they plan to make.

During the inspection, we spoke with five people who used the service. We also spoke with the registered manager and both the care workers on duty at the time of our inspection. After the inspection we telephoned two people’s relatives to ask their views on the care provided.

We reviewed a range of records including two people’s care records, recruitment records for two staff, and staff training and supervision records. We looked at records relating to the management of the service and the provider’s policies and procedures.

Updated 8 January 2019

About the service: Rocklyn is a residential care home that can provide personal care to up to 11 people. Care is mainly provided to people with learning disabilities. There were seven people using the service when we visited.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People’s experience of using this service: Rocklyn was a relaxed place to live. People looked very comfortable and at home in their surroundings. They could come and go from the home whenever they wanted. People told us they felt safe and well cared for. Staff were friendly. Most had worked at the service for a long time. People and staff knew each other very well and they looked at ease in each other's company. People were included in planning their care and set goals that they wanted to work towards.

Staff were well trained and knowledgeable about their roles and the care people needed. Relatives told us staff did a good job. One relative told us about the ways their family member's life had improved since they started living at the home. They told us they had more confidence and were much more active than they had been before. People took part in lots of activities in the local town.

Systems and processes were in place and well monitored so the home was safe and run well. Medicines were well managed. We saw improvements had been carried out to the building since our last inspection and that refurbishment plans were still being carried out to further improve the accommodation.

People's rights were upheld. People were given choice and their decisions were respected. Where people did not have capacity to make decisions, they were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible;

Some information had not been written in a way that people using the service could understand. We have set a recommendation that the provider reviews records and written communication with people so that they are easier to understand.

The service was well run. The registered manager knew people well. Staff told us the registered manager was fair, and good at listening to people and staff’s thoughts about how to make the service better. The registered manager carried out lots of checks to make sure that the service was delivering a good service.

Rating at last inspection: Good (Rating provided in August 2016)

Why we inspected: This was a planned inspection. It was scheduled based on the previous rating.