The Care Quality Commission

Archived: The Willows - Keighley

2 Burley Court, Skipton Road, Steeton, Keighley, West Yorkshire, BD20 6TU (01535) 657350

Provided and run by:
Parkcare Homes Limited

Important: The provider of this service changed. See new profile

All Inspections

22 January 2013

During a routine inspection

During the site visit to The Willows ' Keighley we spoke with several employees including the registered manager, clinical services manager, ward manager, medical staff and nursing staff. We also spoke with two people who used the service; they were both male and were able to express their views about their experiences.

We found consent to treatment was obtained where possible and people's best interests were protected if people refused or were unable to provide consent. We also found appropriate risk assessments in place for people who used the service and suitable care plans that ensured risks were reduced and people's needs were met. One of the two people we spoke with said the home 'Was a good place to relax' and they felt staff were approachable. The second person we spoke with said "Things were okay' and they received adequate escorted leave. They also commented that the surroundings within the hospital were comfortable.

We found there were appropriate safeguards in place to protect people who used the service from abuse and staff were clear about how to recognise and report abuse. We also found staff had the necessary skills to meet people's needs and the numbers of staff were enough to provide the necessary care and support. We also found complaints were handled by the provider in an effective way and information about the complaints process was clearly displayed and communicated to people that used the service.

16 January 2012

During an inspection looking at part of the service

We carried out a visit to The Willows on 17 January 2012 to follow up a compliance action that was made when we last visited this service in May 2011. Because we needed specific information from the management to demonstrate their compliance with the essential standards, we did not need to speak directly with patients from the wards.

Mental Health Act Commissioner reports

Each year, we visit all NHS trusts and independent providers who care for people whose rights are restricted under the Mental Health Act to monitor the care they provide and check that patients' rights are met. Immediate concerns raised by patients on those visits are discussed, if appropriate, with hospital staff.

Our Mental Health Act Commissioners may carry out a number of visits to each provider over a 12-month period, during which they talk to detained patients, staff and managers about how services are provided. In the past, we summarised themes from the visits and published an annual statement followed by the provider's response where applicable. We are looking at different ways to indicate the outcomes of our monitoring in the future.