49 Stolford Rise

Updated 7 October 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

49 Stolford Rose is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. 49 Stolford Rise is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people at home to speak with us.

What we did before the inspection

We reviewed information we had received about the service since the new provider took over. We sought feedback from the local authority and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection

We spoke with 2 people and 1 relative of a person who lived in the service. We spoke to 6 staff which included the registered manager, operations manager, senior care staff and care staff. We reviewed a range of records. This included 2 people’s care records. We looked at 2 staff files in relation to recruitment. A variety of records relating to the management of the service, including quality assurance audits, training records and meeting minutes were reviewed.

Updated 7 October 2023

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

49 Stolford Rise is a residential care home providing personal care to 2 people at the time of the inspection. The service can support up to 3 people.

People’s experience of using this service and what we found

Right Support: Staff supported people take part in activities and pursue their interests although ways to plan and review people’s aspirations, goals and achievements could be strengthened. A programme of redecoration was due to commence which would be beneficial to people living in the service. People’s health needs were met. People were supported to make their own decisions as far as possible. Staff understood people’s communication needs and preferred ways of communicating. When things went wrong or incidents occurred, processes were followed to ensure these were recorded, followed up and lessons learned to reduce the risk of the same thing happening again.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People’s needs were assessed and care plans contained up to date information. People received support from staff who were caring. Staff protected and respected people’s privacy and dignity. They understood and responded to people’s individual needs. Staff understood how to protect people from poor care and abuse. There were enough staff to meet people’s needs. Staff and people assessed the risks present in people’s lives and kept these under review.

Right Culture: People were not always able to undertake their favourite activities due to a lack of equipment being available, but alternative activities took place. People received good quality care and support from staff who were trained in their roles. People were supported to spend time and keep in touch with people who were important to them. The registered manager and provider were committed to ensuring people achieved good outcomes. A range of quality assurance audits took place to monitor the quality and standards of service provision.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was good (published on 20 December 2017).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for 49 Stolford Rise on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.