• Doctor
  • Independent doctor

Archived: Nestor Primecare Services Limited t/a Primecare Primary Care - Dudley

Dudley Borough Walk in Centre, 174 Stourbrige Road, Dudley, West Midlands, DY1 2ER (01384) 366533

Provided and run by:
Nestor Primecare Services Limited

All Inspections

4 March 2013

During a routine inspection

We spoke with 15 patients and five clinical staff. Patients were very satisfied with the service they received. One patient said, 'I always feel they listen to me, I prefer the doctor to my own GP, I don't get fobbed off'. Another told us, 'The nurse spent more than adequate time with me to sort out my problems, they listen before they diagnose'.

We found that patients consent was obtained and treatment plans showed the patient was consulted and helped to understand their proposed treatment.

Staff were trained in protecting children and adults from harm or abuse, and reporting procedures were known and practiced.

Staff had been subject to robust recruitment checks to ensure they were suitable to work with vulnerable children and adults.

We found that the service had systems in place to enable patients to voice their complaints/comments.