One person using the service told us, 'I prefer staff to use the back door as I cannot get to the front door to let them in and they always remember to do this.'People using the service that we spoke with told us that the time that staff arrived to give them care and support varied and that they rarely arrived at the time they were supposed to. One person told us, 'things have improved in the sense that staff don't miss calls anymore but I never know what time they are going to arrive. Sometimes they can be up to two hours late and the office does not let me know.' One person using the service said, 'staff are often very early or late getting here and no-one let's me know. I sometimes have to sit waiting in the morning and I can't get dressed or make my own breakfast and I have no idea what time they will arrive. It makes me anxious as I worry they are not going to come at all. It is worse at the weekend and I never know who is coming to help me as there are so many different staff at the weekend.' Another person using the service told us, 'The staff have a sheet telling them who they are visiting each day. I wish I could have a sheet like that so I knew who was coming to see me.'
Some people using the service, who we spoke with told us that they had completed a survey which gave them the opportunity to express their views about the service.
Two people using the service told us that they had received a telephone call from the Medico office staff recently to ask if they were happy with the care.
One person using the service told us, 'I have called the office a few times when staff have been late but there is always an excuse and nothing changes.'
We received positive comments from people using the service regarding the staff. One person told us, 'the staff work very hard to make sure you have everything you need. They are very good.' Another told us, 'mostly the staff know what they are doing and they are kind and caring.'