The Care Quality Commission
  • Remote clinical advice

Archived: Nomad Travellers Store & Medical Centre Limited - Southampton

6 Civic Centre Road, Southampton, Hampshire, SO14 7FL (023) 8023 4920

Provided and run by:
Nomad Travellers Store & Medical Centre Limited

All Inspections

14 January 2013

During a routine inspection

We were limited in being able to explore as thoroughly as we would have liked due to the absence of the clinic manager.

People who used the service told us that they were satisfied with the care and treatment offered by the clinic.

We saw that people were treated with respect and involved and supported in decisions about their care and treatment. Treatment was carried out in a private room and there was evidence that individual needs had been assessed with patients and included in their treatment plans.

Patients were protected from abuse and staff respected their human rights. We saw evidence of consent forms for use with children and vulnerable adults who required travel vaccines.

The clinic complied with regulations for safe, secure and appropriate handling of medicines. However, we saw that some medicines were prescribed remotely. This meant people were not protected against the risks associated with medicines because the provider had inappropriate arrangements in place to administer medicines.

People who used the service were cared for by staff with the right knowledge, qualifications and skills to support people. The clinic had systems in place to monitor the quality of the service and used the views of people attending the service to make improvements.

9 March 2012

During a routine inspection

We were able to speak to three people following their appointments at the travel vaccination clinic.

They all told us they had no problems with the clinic and that their treatment was fully explained to them prior to them receiving the vaccinations. They were generally happy with the service provided. One person did tell us that they had had to travel some distance to the clinic because their own GP surgery no longer provided a travel vaccination service. Their only comment was that 'why couldn't it be free' and would have liked a clinic 'closer to home'.

One person had attended the clinic at the request of their employer as they had to have hepatitis B vaccination but the company was paying for them. They had no problem getting an appointment and it was at a time convenient to them. They didn't have far to come and it was ideal for them being situated in the city centre. They hadn't realised there was a clinic in the city centre until now.

One person was going on a trip with friends and had attended the clinic for their vaccinations. They said it was great to have the shop attached where they could also buy appropriate insect repellent and be given advice on which medical kit to take with them. They told us that they found it convenient that it was all under one roof.