About the service: Crossways is registered to provide accommodation and personal care for up to eight people. There were six people with a learning disability and/or autism living at the service at the time of this inspection. The staff team were working within the principles and values that underpin Registering the Right Support and other best practice guidance. This ensured that people could live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.
People’s experience of using this service:
People were supported by staff to keep safe. Areas of risk had been identified and assessments told staff what these were and how the risks could be managed.
People were supported by staff who had a good understanding of how to recognise and report potential harm or abuse and were confident in local safeguarding procedures.
People received their medicines as prescribed. Systems were in place for the safe management and supply of medicines.
People were supported by staff that knew them well and who were kind and caring.
People were supported to access the community and take part in activities and social events according to their preferences.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
Staff told us they enjoyed working at the service and felt respected and valued. The provider’s quality assurance processes were effective in identifying any improvements needed.
Rating at last inspection: The service was rated ‘Good’ at our last inspection on 30 August 2016. The report following that inspection was published on 25 October 2016.
Why we inspected: This was a planned inspection based on the rating at the last inspection.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk