Lyndhurst House

Updated 13 August 2024

We carried out an assessment between 3 September 2024 and 8 October 2024. We looked at how Lyndhurst House assessed and planned for people’s care needs. We looked at how people were kept safe from potential risks to their safety, how staff were trained and supervised to support people according to their needs and preferences, medicines administration, and the overall management of the service. Lyndhurst House is 1 adapted building, registered to provide accommodation and personal care for up to 4 adults who have a learning disability and autistic people. At the time of our assessment, 4 people were living at the service. We observed care and support in communal areas and reviewed 2 people’s care plans, 2 staff recruitment records as well as general records for the service. These included staff training records, meeting records, policies, procedures and audits. We have assessed the service against 'Right Support, right care, right culture' to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. People using the service received planned and co-ordinated person-centred support that was appropriate and inclusive for them. The service had made improvements and was no longer in breach of regulations. The provider had ensured that systems were in place to safeguard people from improper treatment and improvements were embedded in staff practice. Systems were in place to demonstrate that safety was managed effectively with robust management oversight of the service, reducing the potential of placing people at risk of harm.

Updated 13 August 2024

Right Support: There was an auditing process in place that helped to identify areas for improvement and minimise impact on people’s care and safety. People were supported to pursue interests in the local area, and staff supported people to take part in the activities of their choice. People’s bedrooms were personalised, and staff supported people in a clean and well-equipped environment. Right Care: People were protected from poor care and abuse. The provider had policies in place and staff had been trained. Since the last inspection, improvements had been made in the reporting of safeguarding concerns, and the management team continue to work with the local safeguarding teams to ensure any issues that have been reported are fully investigated. There had been a lack of statutory notifications submitted to CQC, however, the management took immediate action to address this. Risk assessments in relation to epilepsy care were not robust as they did not provide staff with enough information to provide safe care, however, the management took immediate action to address this. Care plans were detailed, and people’s preferences and choices were documented. However, care plans lacked detail in relation to people’s ability to make their own decisions and consent to their care and treatment. There were enough staff deployed to provide support for people. Staff knew people well and understood how to provide safe care. Right Culture: The service has a registered manager, and the management team had good oversight of the care and support provided. People’s feedback about the service they received was positive. One person communicated through verbal cues and body language that they were happy at the service. People nodded yes to feeling safe, and we observed that they were clearly comfortable with staff they knew and trusted. A relative told us, “Staff have become our family. We have got our lovely son back and it’s a joy to see.”