12 March 2012
During a routine inspection
People were involved in their assessment of needs and the development of their care plan. Their views were taken into account and they were therefore able to influence the delivery of their service.
Appropriate arrangements were in place to support people with their medication.
Staff were well supported in their role and were given the opportunity to regularly update their knowledge and skills. Staff also had access to up to date policies and procedures.
People made positive comments about the staff team and felt they could talk to the of the staff or the manager if they had a problem or query. People were asked if they were satisfied with the quality of the service provided and were given the opportunity to complete an annual customer satisfaction questionnaire.