10 September 2019
During a routine inspection
Alexandra Centre is a care home without nursing for adults with enduring mental health conditions. It is a large converted house set in a residential suburb of Bournemouth. It is registered for up to 14 people. There were 8 people living there at the time of the inspection.
People’s experience of using this service and what we found
People told us that the service provided staff who were caring and supportive. They received care that was responsive to their individual needs and staff had a good understanding of how people preferred to have their care and support provided. People had access to healthcare services and were involved in decisions about their care.
Staff supported people to take medicines safely. Risks to people were assessed and regularly reviewed. Staff understood the actions needed to minimise the risk of avoidable harm including the prevention of avoidable infection. Staff had completed safeguarding training and understood their role in identifying and reporting any concerns of potential abuse or poor practice.
There were sufficient numbers of staff to meet people’s needs. Safe recruitment practices were followed, and appropriate checks completed to ensure that only suitable staff were employed. Staff received induction and on-going training and support that enabled them to carry out their roles positively and effectively.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People and where appropriate their relatives were involved in decisions about their care.
Governance systems and oversight of the service was robust. Issues were identified, and actions taken to address any shortfalls.
Rating at last inspection
The last rating for this service was good (published 19 April 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.