Archived: Burnham House
Important:
The provider of this service changed. See new profile
All Inspections
14 April 2011
During an inspection in response to concerns
People were positive about the staff. We were told that staff were excellent, helpful and friendly. They told us that there appeared to be enough staff and they could find someone if they needed assistance.
Staff told us that they thought there was enough staff on duty to meet people's needs, although there had been a time when it had been difficult due to the behaviour of one person using the service. We were told that this improved when additional staff were provided. We were told that training was available.
Staff said that they would report any safe guarding concerns to the manager; however staff were not clear about local safeguarding procedures.