11 October 2022
During an inspection looking at part of the service
The Willows Nursing Home is a care home for up to 28 older people. At the time of our inspection 27 people were living at the service. The home is a converted house in a residential area and accommodates people across two floors. The Willows Nursing Home is part of St Dominic's Limited, a private company under the Aster Healthcare Ltd brand which has other care homes in England.
People’s experience of using this service and what we found
People received their medicines safely and as prescribed. There were suitable systems for checking medicines were being safely managed.
The risks people were exposed to had been assessed and planned for. People lived in a safe environment.
The environment was clean and there were systems to help prevent and control infection.
People were able to contribute their views about the service and the provider worked with others to make sure the staff followed best practice.
There were systems for managing the service including dealing with incidents, accidents, complaints, safeguarding alerts and other adverse events. There were regular audits and checks to help make sure quality was monitored and improved.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 20 December 2021).
The provider completed an action plan after the last inspection to show what they would do and by when to improve.
At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
At our last inspection we found breaches of regulations relating to safe care and treatment and good governance. We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Willows Nursing Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.