Archived: Addaction - Gooch Street

People experienced care, treatment and support that met their needs and protected their rights. People were involved in their care and understood the procedures and why they were being carried out. A person who used the service told us, 'I saw the nurse and they went through everything with me.'

We saw that the provider had made suitable arrangements to ensure that service users were safeguarded against the risk of abuse.

The provider had robust recruitment procedures in place to ensure that people employed at the service were of good character and had the necessary skills, qualifications and knowledge to meet the needs of the people who used the service. A member of staff told us, 'I couldn't start work until I had all the checks.'

There were good arrangements for making sure that standards were monitored and improved, where necessary. These included audits of services and regular staff meetings. A person who used the service told us, 'I would have no problem raising a complaint.'

There were suitable arrangements in place for obtaining the consent of people who use the service in relation to the care and treatment provided for them.

People experienced care, treatment and support that met their needs and protected their rights. People were involved in their care and understood the procedures and why they were being carried out. The treatment provided reflected relevant research and guidance and there were procedures in place to ensure it was done safely. A person who used the service told us, 'I have received a blood test and have now agreed the dates when I want further treatment'.

We saw that the provider had made suitable arrangements to ensure that service users were safeguarded against the risk of abuse.

Staff received the training they needed and were supported in their role. A member of staff told us, 'We have dedicated time to pursue our professional development'.

People were protected from the risks of unsafe or inappropriate care and treatment because records were kept up to date and could be easily accessed.