The Cedars Surgery

Updated 20 December 2018

• The registered provider is The Cedars Surgery.

• The Cedars Surgery is located at 26 Swanley Centre, Swanley, Kent, BR8 7AH.

• The practice has a general medical services contract with NHS England for delivering primary care services to the local community.

• The practice website address is

• The Cedars Surgery has a registered patient population of 9,314 patients. The practice is in an area with an above average deprivation score. The practice is in a town centre location and a considerable number of patients aged 65 years or over are registered with them.

• The practice is open between 8am to 12.20pm and 1.30pm to 6.30pm Monday to Friday. The practice had an emergency phone line/number for patients to use during their lunchtime closure hours. There are arrangements with other providers (such as IC24) to deliver services to patients outside of the practice’s working hours.

• The practice staff consists of two GP partners (one male and one female) who are supported by three salaried GPs (female), a practice manager, four nurse practitioners (female), three practice nurses (female), two health care assistants and a phlebotomist, as well as reception and administration staff.

• The Cedars Surgery is registered with the Care Quality Commission to deliver the following regulated activities: diagnostic and screening procedures; family planning; maternity and midwifery services; surgical procedures; treatment of disease, disorder or injury.

Updated 20 December 2018

This practice is rated as Good overall. (Previous rating October 2014 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at The Cedars Surgery on 15 November 2018, under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Continue to monitor and ensure the system for recording the use of local anaesthetic is effective.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 20 December 2018

Updated 20 December 2018

Updated 20 December 2018

Updated 20 December 2018

Updated 20 December 2018

Updated 20 December 2018