Chrislyn House

Updated 9 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 11 March 2021 and was unannounced.

Updated 9 April 2021

About the service:

Chrislyn House is a residential care home providing accommodation and personal care to people who have learning disabilities and or mental health needs and were predominantly aged 65 and over at the time of the inspection. The service can support up to 19 people. At the time of this inspection there were 11 people using the service.

People’s experience of using this service:

People told us they were happy living at Chrislyn House and were happy with the service they received. People and relatives were positive about the caring nature of staff.

Staff spoke positively about the people they supported. They said they would be happy for their own relatives to live at the service because of the standard of care provided.

Effective systems were in place to ensure people's safety. Safeguarding investigations had been investigated appropriately. Risks were assessed and monitored, sufficient staff were deployed, and safe recruitment procedures were followed.

Health care professionals spoke positively about the service. One health care professional told us, "The staff are lovely here, very responsive, I have no concerns."

A range of activities were organised to help ensure people's social needs were met. A multi-disciplinary approach was followed to help ensure consistent and responsive care was provided to meet people's needs at this important time in their lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a clear management structure in place. Audits and checks were carried out to monitor the quality of the service. Action was taken if any shortfalls were identified.

Rating at last inspection: Good (Inspection report published in December 2016)

Why we inspected: This was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk