Archived: Manor View Care Home

Updated 7 July 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 26 May 2016 and was unannounced. The inspection was carried out by an adult social care inspector.

During our inspection we spoke with eight people who lived in the home, three nurses, two care staff, the registered manager and the provider's catering contractor. We observed care and support in both buildings and looked at the care plans for nine people. We also looked at records that related to how the home was managed such as staff rotas, staff training records, staff recruitment records, a range of audits and the results of quality assurance surveys.

Before our inspection we reviewed all of the information we held about the home. We looked at notifications we had received. A notification is information about important events which the provider is required to send us by law. We reviewed previous inspection reports. We looked at the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

Updated 7 July 2016

Manor View home provides accommodation, personal and nursing care for up to 54 older people. The home has two buildings; Manor View, staffed by nurses to support people who need nursing care and Church View for residential care. There were 27 people living at the home when we inspected.

The home had a registered manager. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. This inspection took place on 26 May 2016 and was unannounced.

On the day of our inspection there was a homely atmosphere. Staff interacted with people in a friendly and respectful way. People were encouraged and supported to maintain their independence and to pursue their interests and hobbies. They made choices about their day to day lives which were respected by staff. One person said, "I make my own decisions and staff help me to achieve them."

People who lived in the home described a caring approach by staff. One person said, "The staff are wonderful." Another told us, "They are all very kind and caring." Where possible people were involved in planning and reviewing their own care. Staff respected people's privacy and were aware of issues of confidentiality. Staff ensured people's legal rights were protected.

There were regular reviews of people's health and care needs and staff responded promptly to any changes. People saw health and social care professionals to ensure they received treatment and support for their specific needs. Care records were well kept but some aspects and daily records needed more detail.

People told us staff took the time to talk to them; staff asked them about their life history, their interests, hobbies and preferred routines. There was a varied programme of activities and outings each month in line with people's interests. People had a choice of nutritious, home cooked food.

People said the home was a safe place to live. One person told us, "It's definitely a safe place for me to be." People had developed friendships with others who lived in

the home. Friends and relatives could visit at any time.

There was a management structure in the home which provided clear lines of responsibility and accountability. People liked and trusted the manager. All staff worked to provide the best level of care they could to people. The aims of the service were well defined and carried out by the staff team. There were effective quality assurance processes in place to monitor care and safety and plan on-going improvements. There were systems in place to share information and seek people's views about their care and the running of the home.