20 January 2014
During a themed inspection looking at Dementia Services
We saw that staff had a good understanding of people's needs and we witnessed many positive interactions. Care was delivered in line with people's care plans and the service liaised appropriately with health and social care professionals where necessary. There were detailed monitoring systems in place which were completed regularly to ensure that the service continued to meet its aims and objectives.
People who lived at the service said that they were well looked after. Relatives all praised the quality of the service provided and the kindness of staff. Evidence was mixed about how much people felt involved in the planning of their care and support. Whilst records indicated that people's care was discussed and reviewed regularly with them and with their relatives, people told us that they were not always consulted.
Elements of the environment had been adapted to promote people's independence whilst keeping them safe. However other aspects of the home had not been considered in terms of the needs of people with dementia. We discussed these issues with staff at the time of our visit who agreed that further consideration would be given to them.