We carried out a review of the data available to us about Circle of Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Circle of Care, you can give feedback on this service.
Circle of Care is a domiciliary care agency providing personal care. The service provides support to people in their own homes. At the time of our inspection the service was providing personal care to two people receiving end of life care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People and relatives told us they felt safe using the service.
People were protected from the risk of abuse or harm because staff knew the action to take should they suspect or witness any abuse. Risks to people were assessed and appropriately managed to ensure people received safe care. Appropriate infection control practices were followed by staff. Learning from incidents was discussed and shared with staff.
Staff were recruited safely. Staffing levels were determined by the level of individual care required for people using the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Systems for monitoring the quality of the service were in place and regular audits were carried out. Continuous learning took place to improve the quality of the service provided to people.
The service worked in partnership with other healthcare professionals.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service at the previous premises was requires improvement (published 4 February 2020).
Why we inspected
This focused inspection was prompted by a review of the information we held about this service.
This report only covers our findings in relation to the key questions, safe and well-led. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Circle of Care our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.