7 April 2021
During an inspection looking at part of the service
Ocean Hill Lodge is a residential care home providing personal care to 15 people aged 65 and over at the time of the inspection. The service can support up to 18 people. The service is based in a detached two-story property with a front patio garden that people can access.
People’s experience of using this service and what we found
Staff and the registered manager had a good understanding of local safeguarding procedures. Appropriate guidance and advice had been sought from professionals in relation to a specific concern and appropriate measures taken to ensure people’s safety.
Staff had been provided with guidance on the management of risks within the service and understood how to meet people’s pressure area care needs. Accidents had been investigated to identify areas of improvement or learning and to prevent similar incidents from reoccurring.
The service’s recruitment practices were safe and there were sufficient numbers of staff available to meet people’s care needs. People told us, “If you need them, they come quickly, they are very quick” and a relative said, “The carers, they are amazing”.
Staff were using PPE correctly and following current infection prevention and control guidance to help keep people safe. All staff had been provided with additional training in relation to the Covid-19 pandemic and arrangements made to enable relatives to safely visit.
The registered manager provided effective leadership. Staff told us they had been well supported and reported the registered manager had made significant improvements within the service.
The service’s quality assurance systems were effective and action had been taken to address and resolve the breach of the regulations identified at our last inspection.
Feedback from people and their relatives about the service’s performance was valued by the registered manger and any issues raised had been investigated and resolved. The duty of candour was understood by the registered manager and relatives told us the service communicated with them effectively.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was Requires Improvement (published 17 July 2019) and there was a breach of the regulations.
At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We carried out an unannounced comprehensive inspection of this service on 02 July 2019. A breach of legal requirements was found. The provider completed an action plan after the last inspection to show what they would do and by when to help ensure service users were protected from the risk of abuse and improper treatment.
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the key questions Safe and Well-led which contain those requirements.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from Requires improvement to Good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Ocean Hill Lodge Residential Care Home on our website at www.cqc.org.uk.