The Rosary Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The service responded to people’s changing needs. Staff got to know people well and took time supporting them and reviewing and updating their care records to ensure they received safe, consistent care to meet their needs. Staff had received training in equality and diversity.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff told us how they ensured people received good outcomes. They achieved this by getting to know the people they supported, taking the time to support people and reviewing and updating care plans. One staff member told us, “I just want us to provide the very best care to people.” The registered manager told us they involved people and their relatives by regular updates and the ‘resident of the week’ process.

Staff worked together to meet people’s needs. Staff received training in equality and diversity. Each person was involved in a ‘resident of the week’ day. This involved staff meeting with the person and their relatives to discuss all aspects of the persons care and support. This ensured they were happy with the service and their needs were being met.

The service responded to people’s changing needs. One relative told us how staff had responded to their family member. The person’s physical abilities had declined, they had ensured the person had the appropriate equipment needed to support them. Relatives told us they felt able to raise any issues. One relative said, “If I ask for anything, I get it. I have no complaints.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.