Inglewood Residential Care Home

Updated 11 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 25 January 2021 and was announced.

Updated 11 February 2021

About the service

Inglewood is a residential care home providing personal care to 20 people at the time of the inspection. The service provides care and accommodation to people living with dementia and older adults. The service can support up to 22 people. Accommodation is set out over three floors.

People’s experience of using this service and what we found

People and their relatives told us that they were happy with the standards of care in the home and that staff met all their needs. People’s experience was summed up by two people, who said, “The atmosphere is good, it’s more like a family home” and “I don’t want to be in a home, but if I had to be anywhere, I’d be here. I think this is the best you’ll get”.

There were enough staff to meet the needs of the people living in the home. Many staff had worked in the service for a long time and had developed good relationships with the people living there. The registered manager told us they never needed agency staff. Recruitment was managed safely, and staff received training when they started with the service and on an ongoing basis.

Medication was managed safely, and people received their medication when required.

The home was clean and well maintained. Equipment was checked regularly to ensure this remained safe. Staff had access to protective personal equipment to reduce the risk of infection. The garden was undergoing extensive renovations to create a fully accessible dementia friendly sensory garden that people were looking forward to using.

Accidents and incidents were recorded and analysed for patterns and lessons were learnt from any incidents within the home through staff briefings. Safeguarding incidents were recorded and reported.

People were supported to eat and drink enough and people had choice in relation to food. The feedback was very positive about the food.

People were supported to access other healthcare services and we received positive feedback from healthcare professionals who worked regularly with the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us that staff were very kind and compassionate and knew them well as there was a consistent staff team. They always respected their dignity and privacy.

People had access to activities that they were interested in and felt they were supported to maintain relationships with people that were important to them.

People knew how to complain and were confident they would be responded to. No recent complaints had been received by the service.

There was a registered manager who was also the owner of the home. They and their management team provided consistent oversight of the service and everyone was positive about how the home was run.

Checks and audits were carried out regularly. The registered manager actively sought people’s feedback about the service and were open and transparent when things went wrong. The management team looked at good practice and ways to improve the service on a continuing basis.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 25 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.