7, 9, 10 January 2014
During a routine inspection
During this inspection, we were informed by some of the people that used the service or their relatives that there had been some missed and late calls. Most people we spoke with told us that their care workers always treated them with respect and kindness. One relative told us that they thought the care was 'excellent, no concerns at all.'
Systems were not used effectively to ensure that prescribed medication was available in the person`s home and medication records were not always completed.
All the staff we spoke with told us that they had received induction and on-going training. Most staff felt that they had the right training to carry out the role.
We found that the registered manager did not implement systems effectively to assess and monitor the quality of the service provided.
We looked at 16 care records held in the office and five care records in people`s homes. Most of the care records that we looked at were up to date and contained clear information about the person and how best to support their care needs.