Background to this inspection
Updated
10 December 2020
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.
This inspection took place on 25 November 2020 and was announced.
Updated
10 December 2020
About the service
Maybury Court Residential Home provides support for up to 28 older people in one adapted building. Twenty-eight people were receiving a service at the time of this inspection.
People’s experience of using this service and what we found
We received very positive views from people about the support provided to them. People said they felt safe and staff were respectful.
Some risks had not been assessed or were not being managed. Immediately upon identifying these concerns the management team took action to address them.
Staff had positive links with health care professionals, which promoted people’s wellbeing. We made a recommendation about medication administration and ‘as and when required’ protocols.
Care and support were tailored to each person's needs and preferences. People and their relatives were fully involved in developing and updating their planned care.
Staff had received training and support to enable them to carry out their role. We made a recommendation about training and competency assessments to ensure training was embedded in practice. Recruitment checks were carried out to ensure staff were suitable to work in the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interest; the policies and systems in the service supported this practice.
The registered manager and care manager led by example to ensure people received a good service. People and staff told us the management team were approachable and listened to them when they had any concerns. All feedback was used to make continuous improvements to the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 03 January 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.