Background to this inspection
Updated
27 January 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 20 January 2022 and was announced. We gave the service 24 hours’ notice of the inspection.
Updated
27 January 2022
About the service
The Regard Partnership – Grove Road is a residential care home providing personal care to people with a learning disability. The service can support up to nine people in one adapted building. Eight people were living at the service at the time of our inspection.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found
People and their relatives spoke positively about the experiences at the service. One person told us, “I like it here. The staff are nice.” A relative said, “As parents we have been consistently happy for a long time. There are always plenty of activities. I’ve always been happy about that.”
People were protected from avoidable harm because staff followed the guidance in risk assessments and risk management plans to keep them safe. Staff stored people’s medicines securely and administered them in line with the prescriber’s instructions. Where safeguarding concerns had arisen, the provider took appropriate action and learned lessons from the incident. There were enough suitable staff to support people at all times.
The staff who delivered care and support to people were supervised and trained. People consented to the care they received. Staff supported people to eat well and to stay healthy. There were detailed assessments of people’s needs in place which were person centred.
Staff were empathetic and compassionate and supported people to make choices and decisions.
People and staff shared positive relationships which had been established and maintained over time. Staff treated people respectfully and respected their privacy. Relatives felt welcome when they visited the service.
Staff delivered care and support in line with people’s needs and preferences which were detailed in care records. A range of activities were available for people to participate in and people were supported to follow their individual interests. People’s bedrooms were personalised. A clear complaints procedure was in place. The service was capable of continuing to provide support to people if they required end of life care.
The service continued to be well-led. People, relatives and staff were continually consulted about improving the service. The registered manager coordinated quality audit checks and ensured on-going partnership working with external agencies and professionals.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service applied the principles and values the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 13 February 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.