23 October 2023
During an inspection looking at part of the service
Based on our review of safe and well led. The service was able to demonstrate how they were meeting the underpinning principles of 'Right Support, Right Care, Right Culture.'
About the service
Woodlands is a residential care home providing personal care for up to 5 people. At the time of the inspection 5 people were using the service.
People’s experience of using this service and what we found
Right Support
Risks were managed and appropriately mitigated by a staff team that were committed to supporting people’s independence.
People received their medicines as prescribed. Where possible people were encouraged to manage their own medicines to maximise their independence.
People were empowered to make meaningful decisions and choices. Staff understood people’s communication preferences and used a range of communication tools appropriately to support people’s decision making.
People were supported to have choice and control in their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care
Staff protected people from all forms of abuse and discrimination, and understood how to raise safeguarding concerns should this be necessary.
The service was fully staffed, and people’s individual needs and preferences were recognised and respected. Staff worked with people to identify goals and took pleasure in celebrating people’s achievements.
Professionals were complimentary of the care and support the service provided.
Right Culture
The registered manager had developed a supportive caring culture that valued and celebrated people’s achievements. People were comfortable with their staff who they regularly tricked and joked with.
The registered manger provided effective leadership to the staff team who reported they were well supported. Audits had been completed regularly to monitor performance and identify any areas of possible improvement within the service.
The consistent staff team enjoyed spending time with the people they supported. People’s requests in relation to staff skills had been acted upon by the registered manager and a member of staff able to compete with people’s gaming skills had been recruited.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 17 November 2017).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Woodlands on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.