Allot Healthcare Services Staffordshire

Allot Healthcare is a domiciliary care service providing regulated activities for 14 people at the time of the inspection. The service provides support to younger and older adults, some who may have a diagnosis of dementia or a physical disability.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The provider had recently begun the transition of moving to an electronic care planning system. As a result, we found some elements of some people’s care plans had not been updated to reflect their needs on the electronic system. Audits had been completed to monitor the safety and quality of the service, but some audits did not reflect our findings on inspection due to the records not yet being fully updated. We made a recommendation to the provider about this.

People told us they felt safe and received care and support from a staff team who knew their needs well. However, we received mixed feedback about timings of calls and consistency of the care staff. Staff were up to date with training and adhered to infection prevention control policies and processes.

The provider worked well with other professionals and organisations to ensure people’s healthcare needs were met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported in a kind and compassionate way and people told us their privacy and dignity was respected. Independence was promoted. People were able to share their wishes and views about the delivery of their care.

People and staff spoke highly of the registered manager and knew how to make a complaint or raise a concern. Staff understood their responsibilities and felt valued by the management team at Allot Healthcare.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 9 August 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.