The Care Quality Commission

Archived: Coulsdon Lodge

Coulsdon Lodge, Coulsdon Road, Caterham, Surrey, CR3 5YA (01883) 343303

Provided and run by:
Look Ahead Care and Support Limited

All Inspections

21 December 2012

During a routine inspection

All the people we spoke to appeared confident, relaxed and free to choose where to be around the home, and to be involved in things that they wanted to do. For example, we saw people were confident to indicate they wanted support from staff, and we saw staff provide this sensitively and respectfully, and we saw people felt confident to join us in the office of their home and observe.

We saw that the service provided safe, appropriate care, through carrying out initial assessments and planning care based on collating all the required information and making decisions based on people's choice and risk assessments.

We saw that feedback questionnaires had been sent out to the relatives of people using the service and health care professionals to gain their views and experiences in the way the service was provided, and that new feedback questionnaires were planned and that an advocacy service and a complaints advocacy service were used at the home.

11 January 2011

During an inspection looking at part of the service

As the people who use this service have very limited communication, it was difficult to talk to the residents. In order to assess the experience of people, we therefore observed the care provided by staff and how people responded to the care they received.

We saw that the needs of the people who use the service were met; staff listened to people; were aware and responsive to their care and communication needs. For example gestures and sounds were listened to, to try and ascertain the needs the person was trying to express. People were treated with respect and dignity throughout the time of the visit. The pictorial format of the menu supported people in making food choices.