Archived: Sovereign Lodge

Newbiggin Lane, Westerhope, Newcastle upon Tyne, Tyne and Wear, NE5 1NA (0191) 271 4029

Provided and run by:
Mrs Jennifer Houghton

The provider of this service changed. See new profile

All Inspections

People we spoke with were happy with the care they received and said that they generally received all the medicines they required at the right time.

We spoke with the home's manager, and other staff, who told us how they had dealt with the shortfalls we found at our last review.

Service users and relatives told us that they were, on the whole, happy with the care and support offered to them.

Concerns were expressed about staffing levels, and staff working long hours to cover sickness absence.

A staff member was complimentary about the manager and the discipline he has brought to the service.

These older reports are from our old approaches to inspection, including those from before CQC was created.