- Care home
Sandwood Care Home
Report from 4 June 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 3 July 2024 to 23 July 2024. Sandwood is a ‘care home’ providing personal care and support to older people and people living with dementia. At the time of the assessment, the service was supporting 24 people with their personal care needs. Sandwood was last rated Requires Improvement (published 4 June 2024). Both the previous and this assessment have been completed following the Care Quality Commission (CQC) new approach to assessment; Single Assessment Framework (SAF). We returned to complete remaining quality statements which had not been covered in our first assessment because we had seen improvements. We assessed a total of 20 quality statements from the safe, effective, caring, responsive and well-led key questions and found areas of good practice. The scores for these areas have been combined with scores from the previous assessment. This means the overall rating has changed from Requires Improvement to Good.
People's experience of this service
People told us they felt safe living at Sandwood. People said they were supported by kind and caring staff who respected their rights and treated them with dignity. People said they received care aligned with their wishes and staff supported them to maintain their independence. People told us, they enjoyed the activities and food on offer. People said they knew who to speak to if they had any worries. People’s relatives told us they were assured their loved ones were safe and would recommend the home to other people needing support.