8 January 2014
During a routine inspection
In addition we went with staff to visit one person who used the service. They were full of praise for the care and support they were receiving. They told us 'They are really lovely ' all the lot of them. They help me with my tablets, come and say hello. They make me feel different.'
We looked at five care files for people with varying support needs. We found that the planning and delivery of care promoted choice, dignity and independence.
People were protected from the risk of unsafe support with their medication because staff were trained and worked within clear policies.
There were effective systems in place to ensure people were safe because staff were subject to rigorous recruitment procedures and a thorough induction.
People benefited from safe care and support because the provider monitored the quality of service that people received.
There were effective systems in place to ensure people were safe because staff were subject to rigorous recruitment procedures and a thorough induction.