- Homecare service
Bee Home Care Limited
Report from 7 May 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment was 01 July 2024 to the 11 July 2024. The assessment was prompted by a review of the information we held about this service including concerns raised regarding the management of medicines. Bee Home Care Limited is a domiciliary care agency providing personal care for people living their own homes in the local community, particularly in hard to reach and rural areas. At the time of this assessment, the service was providing the regulated activity of personal care to 50 people. The service provides care to younger adults and older people, those living with dementia, physical disabilities, a mental health condition and sensory impairments and people with a learning disability and/or autistic people. The assessment was completed using remote technology and we looked at all 5 key questions with all quality statements being assessed. We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence, and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports the Care Quality Commission (CQC) to make assessments and judgements about services providing support to people with a learning disability and/or autistic people; this guidance was considered as part of the assessment. We found that Bee Home Care Limited was providing a good quality service to those people that used it and were meeting their regulatory responsibilities. Staff told us they felt valued, supported in their roles and were proud to work for the service.
People's experience of this service
The feedback from people who used the service, and their relatives, was consistently positive; they told us they were happy with the service they received and that it met people's needs. People told us they saw the same group of staff who were attentive, patient, and skilled in their roles. They told us they felt safe whilst receiving the service and that they would recommend it. One person who used the service said, 'The care is excellent' whilst another told us, 'Staff treat you as a person and they are kind'. People's relatives agreed with one saying, 'It's absolutely wonderful seeing staff with [relative]. I can hear nothing but laughter and [relative] is always elated when staff are here, [relative] likes the way staff treat them. It's a delight to watch.'