• Care Home
  • Care home

Bentley House Care Centre

Overall: Good read more about inspection ratings

Twenty One Oaks, Bentley, Atherstone, Warwickshire, CV9 2HQ (01827) 711740

Provided and run by:
Bentley House Limited

Latest inspection summary

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Background to this inspection

Updated 3 January 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of 3 inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Bentley House Care Centre is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Bentley House Care Centre is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was not a registered manager in post. A new manager had been appointed and was in the process of submitting their application to become registered with us.

Notice of inspection

The inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We sought feedback from Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

We used all this information to plan our inspection.

During the inspection

We spoke with 8 people and 12 relatives about their experience of the care provided. We carried out observations in communal areas to help us understand the experience of people who could not talk with us. We spoke with 12 members of staff including the manager, a director of the provider company, 2 nurses, the care co-ordinator, 3 care staff, 2 members of catering staff, a member of the housekeeping team and an administrator.

We reviewed a range of records. This included 5 people's care records. We looked at multiple medicine records and 3 staff files in relation to recruitment. A variety of records relating to the management of the service were also reviewed.

Overall inspection

Good

Updated 3 January 2024

About the service

Bentley House Care Centre is registered to provide nursing and residential care for up to 50 people. The home is divided over two floors and provides care to people of all ages, including people living with dementia and physical disabilities. There were 46 people living at the home at the time of our inspection.

People's experience of the service and what we found

The provider assessed risks to ensure people were safe. Risk management plans were regularly reviewed to ensure they reflected any changes in people’s needs. Staff understood their responsibility to report any concerns that people were unsafe or at risk of abuse. Accidents and incidents were recorded by staff and analysed to identify any emerging trends or patterns so appropriate action could be taken to minimise identified risks.

There were enough staff to provide safe and effective care that met people's needs. Recruitment procedures ensured staff were qualified and safe to work with people who lived in the home. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, relatives and staff were very positive about the culture at Bentley House Care Centre. Relatives told us they worked in partnership with managers and staff which ensured the well-being of their family members was the focus of staff actions. Staff felt supported by good communication, teamwork and the leadership of the management team.

There were effective systems to monitor and improve the quality of service. The provider had created a learning culture which improved the care people received. Relatives and staff felt encouraged to be involved in shaping the service and making suggestions for developing the quality of care provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 23 May 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We undertook a focused inspection to review the key questions of safe and well-led only. For those key question not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

You can read the report from our last comprehensive inspection by selecting the 'all reports' link for Bentley House Care Centre on our website at www.cqc.org.uk.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.