The Care Quality Commission

Archived: Winterbourne View

Vantage Office Park, Old Gloucester Road, Hambrook, Bristol, BS16 1RS (01454) 252120

Provided and run by:
Castlebeck Care (Teesdale) Limited

Important:

We have taken action against the provider to remove this location. You can find out more on the Our action since Winterbourne View page.

All Inspections

17 May 2011

During an inspection in response to concerns

The people who live at Winterbourne View had been assessed as having learning disabilities, complex needs and challenging behaviour. They have varied methods of communication, some people were able to express their views clearly and others could not. A short observational framework for inspection (SOFI) was undertaken in order to establish, for a small number of people, what their experience of living at Winterbourne View was like. The observation took place on the middle floor of the hospital and took place on the first day of our visit, 17 May 2011.

During our visit on 17 May 2011 one person approached us and when we asked them about their medicines commented that they were happy with how their medicines were given to them.

Also during this visit a person showed us their room and took pride in showing us photographs of their family. They named one member of staff and told us that they had a good relationship with this person, they told us; 'He is alright, I get on with him ok'.

In total we spoke to ten people who lived at Winterbourne View in order to establish if their comments and complaints were listened to and acted on effectively. Three of the people we met and talked to at the hospital said that they would talk to a member of staff or to the manager if they had a complaint. Two other people told us that they would tell their relatives or friends if they had a complaint as this would be listened to.