Marine Court Residential Home

Updated 6 November 2018

'We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service,and to provide a rating for the service under the Care Act 2014.'

This inspection took place on 20 September 2018 and was unannounced. The inspection team comprised two CQC inspectors and a CQC expert-by-experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before we carried out this inspection we reviewed information we hold about the service. This included significant events the service had notified us about and information sent to us about the service from stakeholders such as members of the public or members of staff. We also reviewed any safeguarding or safety incidents.

During the inspection we spoke with seven people who use the service and three relatives. We observed how staff communicated with and behaved towards people. As the registered manager was not available on the day of our inspection, we spoke with the nominated individual and the deputy manager. We also spoke with two carers, a cook and a community nurse who was visiting people at the service whilst we were there.

We reviewed four people’s care records and a range of documentation including medicines records, quality assurance information, policies and procedures, maintenance and servicing records, training information and three staff recruitment files. We also inspected the lay-out, design and decoration of the building, the standard of equipment and the general environment

Updated 6 November 2018

Marine Court is a residential care home for up to 40 people some of whom may be living with dementia. CQC regulates the premises and the care provided and both were looked at during this inspection. This unannounced inspection took place on 20 September 2018 and at the time there were 39 people living at the service. Marine Court is a two-storey building which is located on the seafront at Great Yarmouth, Norfolk.

At our last inspection on 14 September 2015 we rated the service Good overall. At this inspection we found that the service continued to meet the rating of Good overall This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Appropriate risk assessments and safety checks were carried out within the home. Staffing levels and recruitment processes were appropriate and supported the provision of safe care. People’s needs were thoroughly assessed and reviewed and measures were effectively deployed to mitigate risk. Medication management and administration was managed and administered safely.

People’s care needs were met by well-managed and suitably trained staff. Appropriate access to external health services was provided promptly, ensuring specific medical problems were treated and people’s general health was supported effectively. The provision of a varied diet and adequate drinks at all times further aided their well-being. People could make choices as far as possible and they were assisted in the least restrictive way. The design of the home was tailored to the needs of those living there.

Staff were kind and attentive and treated people with dignity and respect. People felt comfortable and relaxed in the home. They were able to express their views and request changes to their support if need be.

Staff provided person-centred care and were responsive to people’s fluctuating needs. More attention needed to be paid to the provision of activities within the home. People and their relatives were aware how to complain and any concerns raised were acted on promptly.

The service was well managed. Management were visible and involved in people’s care. They demonstrated a desire to provide high quality care and to learn and develop the service through both internal and external quality improvement initiatives.

Further information is in the detailed findings below