4 September 2013
During a routine inspection
People told us that they were happy with the care they received although a few were anxious as the service was scheduled to close in the future. Comments included "It's a good service here", and "It's very nice. Staff are very good." The service took measures to ensure peoples' needs were met.
People were happy with how their medicines were managed. Although the provider did not have provision for controlled drugs, they had appropriate arrangements in place to store, record and administer medicines.
Although some of the induction process of new staff had not been recorded as completed, staff were checked and went through an appropriate recruitment process before they were employed.
We were told by people who used the service that they provided feedback regarding their care. The provider undertook monitoring of the quality of the service and recommended improvements were actioned.