The Care Quality Commission
  • Care Home
  • Care home

Archived: Harrow Council - 7 Kenton Road

Overall: Good read more about inspection ratings

7 Kenton Road, Harrow, Middlesex, HA1 2BL (020) 8423 0765

Provided and run by:
Harrow Council

All Inspections

16/7/2015

During a routine inspection

We undertook an unannounced inspection of Harrow Council – 7 Kenton Road on 16 July 2015.

This service is registered to provide accommodation and personal care for up to six people with mental health needs. At the time of the inspection, six people were using the service and were able to communicate with us.

At our last inspection on 13 December 2014 the service met the regulations inspected.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Harrow Council -7 Kenton Road is a rehabilitation service which provides support for people to recover from their mental health problems and to regain the skills and confidence to live in the community. People using the service were supported and encouraged to study computer skills, seek employment and move onto live independently in the community.

Safeguarding and whistleblowing policies and procedures were in place and staff had undertaken training in how to safeguard adults. Support workers were able to identify different types of abuse and were aware of what action to take if they suspected abuse.

Support workers had worked at the home for a number of years which ensured a good level of consistency in the care being provided and familiarity to people using the service. There were effective recruitment and selection procedures in place to ensure people were safe and not at risk of being supported by people who were unsuitable.

People were cared for by staff that were supported to have the necessary knowledge and skills they needed to carry out their roles and responsibilities. Support workers spoke positively about their experiences working at the home. They told us “I enjoy it here, I like the team”, “I like it here, I enjoy working here. This feels like it is a home rather than a care home.”

People using the service spoke very positively about the home and staff members. People told us “Staff here are approachable and give you the time of day. They listen to you”, “They are nice people, they have got your best interests at heart” and “They have a gentle approach, they are pretty good.”

Positive caring relationships had developed between people who used the service and staff. People were treated with kindness and compassion. People were relaxed and at ease and were treated and spoken to with respect and dignity.

People were supported to be independent and develop daily living skills such as cooking, cleaning, doing their own laundry and shopping. People were supported to follow their interests, take part in them and maintain links with the wider community.

There were arrangements in place for people’s needs to be regularly assessed, reviewed and monitored. Records showed the registered manager conducted monthly, six monthly and yearly reviews.

During this inspection, the management structure in place was a team of support workers, team leader and registered manager. Systems were in place to monitor and improve the quality of the service. Checks were being carried out by the registered manager and any further action that needed to be taken to make improvements to the service were noted and actioned. There was an effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service.

30 September 2013

During a routine inspection

We spoke with two people who used the service and three members of staff including the manager. All the people we spoke with told us they were happy with how the service operated and agreed to the home's rules. They also told us they were involved in the community. We found people had consented to their care and appropriate arrangements were in place to obtain peoples' consent.

People who used the service were happy with the care they received and felt they were supported to become more independent. The service had appropriate arrangements in the event of an emergency and to ensure people's needs could be met.

All the people we spoke with were happy with how their medicines were managed. Although medicines were stored appropriately and staff were aware of how to manage medicines, they were not recorded accurately.

Although agency staff feedback was not obtained, the provider had appropriate procedures and processes in place for recruiting staff.

14 December 2012

During a routine inspection

We spoke with two people who use the service, two members of staff and the manager of the service. Both the people we spoke with told us that they enjoyed being with the service and that they were supported to pursue their interests. One person told us about work they did and how the staff had arranged this for them. Another person said they felt they were treated respectfully by all staff.

Although there were comments that care differed between different members of staff, one person said they received good care from all staff and that all staff were approachable. The service provided care that ensured the safety and welfare of people who use the service.

All the people we spoke with knew how to raise any concerns with staff and although there were comments that sometimes these concerns were not listened to, one person we spoke with had no concerns regarding their care. Staff knew how to report any suspicion of abuse and take measures to prevent potential abuse in the future.

Although there were comments that the staff on shift were not always the ones prefered, both people we spoke with told us staff were able to support them in the community and there was always a member of staff if they needed anything.

Both people we spoke with said they were asked to fill in surveys and attend meetings with staff where they could raise any concerns or suggest things to improve the service.

25 February 2011

During a routine inspection

People told us that they liked living at the service and that staff were supportive and easy to talk to. People said they had choices in their lives and freedom to go out of the service and meet other people when they wanted to.

People told us they were developing skills, such as cooking and becoming independent, with the guidance and support from staff.

People are prompted and encouraged to be as independent as they feel able to be and staff work with people based on their individual needs. People are provided with opportunities to meet other people, make friends and to have support from advocates, if they want to.

The service involves people and seeks their views about how their care is provided and how the service is run. People are supported to move on when they feel ready to be fully independent and capable of living alone.